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Overpaying for Shipping? TRIOSE Explains How to Avoid It

Healthcare facilities may be overpaying for shipping products and equipment by as much as 100%.

Did you know that your business or healthcare facility may be overpaying for shipping products and equipment by as much as 100%? TRIOSE—a supply chain solutions, logistics and courier company—says that could be the case. With transportation playing a vital role in the supply chain, a qualified freight moving company can help control shipping costs and ensure safe, secure, on-time deliveries. To that end, TRIOSE offers everything from large freight shipments and courier management to consulting services and moving equipment within the same building.

Melanie Sullivan, national account manager for TRIOSE, explains how the company helps healthcare facilities save big bucks on shipping and why the company isn’t your typical transportation or courier service provider.

Q. Why are some facilities grossly overpaying for shipping?

A. The problem starts when surgery centers, dental offices, physician clinics or other facilities make healthcare or non-healthcare purchases from suppliers, then those suppliers add shipping fees because it’s a revenue stream for them. Many organizations pay high rates because they feel like it’s the cost of doing business, but paying for high markups should not be a cost of doing business.

“We provide tools and information so customers can make informed decisions, be cost-minded and change behaviors.”

—Melanie Sullivan, national account manager for TRIOSE

Q. How do you help solve the problem?

A. We bring visibility to customers. A lot of businesses, even multimillion dollar organizations, do not have the visibility they need into their shipping. They need to work with a good business partner that will provide that for them. Any company can get a discount on list prices or secure a good rate by going directly to a shipping company, but added value comes from partnering with a company like TRIOSE that looks out for customers’ best interests.

To understand why they’re overpaying and fix the problem, companies need actionable information about shipping, which we provide. For example, we can look at a facility’s shipping, see that it’s paying for next day air—which is expensive—that guarantees delivery by 8:30 a.m. However, the driver may not be arriving at the facility by 8:30, so why are you paying for the premium service? We educate customers about the zones they’re shipping to and from, and provide the lowest possible cost to meet their needs without compromising delivery. Many companies are very surprised when we do cost analysis for them and say, “How are you able to save us this much money?”

Q. What common mistakes are facilities making when shipping?

A. The most common mistake is shipping at a premium service level without knowing that cheaper alternatives will not compromise the delivery date. Sometimes we see one-day shipping by next day air when ground will get it there just as quickly–at tremendous savings. We provide tools and information so customers can make informed decisions, be cost-minded and change behaviors.

Q. What contract language should facilities look for to protect themselves when shipping large equipment?

A. When companies partner with us, we can provide language that’s going to benefit them, even when they’re working with third-party suppliers. The language lets customers know exactly how, when and where the shipping is taking place. We also make sure to share shipping notes with everyone involved while ensuring the supplier is held accountable and compliant with the purchase order. Proper contract language helps protect facilities and will save them money in the long run.

We also look at all factors involved in a shipment, like if the receiving facility has a dock with a lift gate, if a large item must be on pallets or if the move requires a “white glove” treatment.

“We provide measurable results, show benchmarks on where customers were before they started working with us and offer tools that are immediate resources. We also provide the highest level of customer service.”

—Melanie Sullivan, national account manager for TRIOSE

Q. How does your Network IQ Solution help prevent lost specimens and packages?

A. It provides a system-wide analysis of the supply chain so customers have constant visibility and can see shipping patterns. Facilities can track a package from start to finish and see where it is at all times. This lets them know if there’s a delay and if we need to intervene. In healthcare, it’s vital that nothing is ever lost or compromised, and deliveries are made in a timely fashion.

Q. What makes TRIOSE unique in the marketplace?

A. We provide measurable results, show benchmarks on where customers were before they started working with us and offer tools that are immediate resources. We also provide the highest level of customer service. TRIOSE’s founders started this business to make a positive difference in the healthcare supply chain. When companies work with us, they’re not just working with one person. Each customer has an entire dedicated TRIOSE team that serves them.

Q. What pain points do your consulting services help solve?

A. We provide a custom solution for each customer by looking at what they’re doing and determining how we can streamline their shipping and logistics. We understand the root causes of problems and how to solve them. We also look at customers’ goals and shipping habits, ask the right questions, and develop a solution that best meets their needs.

Q. How do you describe your relationship with Provista?

A. We truly value this relationship and the opportunities to provide great solutions to Provista members. Our team attends Provista regional meetings where we present our offerings to the sales teams, which they share with their members. That way, when a facility says, “I need to ship something back to the manufacturer that weighs 200 pounds, and I have no idea how to do it.” The Provista rep can say, “I have a solution for that.”

We have a great partnership because we offer a tried and true program that provides value beyond discounts, and we show Provista members how they can achieve savings. Our values align with Provista as an organization. We both want to make a positive difference in healthcare. Also, because we’re a Novaplus® supplier, members benefit from aggregated volume. A small physician office that spends $5,000 a year on shipping gets the same great rates as a large multi-facility ambulatory surgery center.

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