Foodservice is changing as long-term care facility residents and restaurant customers become more discerning. Sysco, a global leader in foodservice, provides access to a comprehensive food network for healthcare facilities such as senior living, restaurants and other industries. Options range from custom cuts of meat and high-quality seafood to imported foods for global flavors to good-tasting, nutritious meals for budget-conscious healthcare organizations.
Nick Kruthaupt, vice president of national sales, Healthcare/Senior Living, Sysco, discusses how the company keeps Provista members stocked with fresh products while also keeping them current on the latest trends and new ideas.
A. Both types of organizations face several common challenges:
“In the healthcare and senior living segments, Sysco offers a variety of solutions, including our NetIMPAC® menu planning program that helps provide an excellent dining experience with tested recipes, production tools and costing.”
— Nick Kruthaupt, vice president of national sales, Healthcare/Senior Living, Sysco.
A. In the healthcare and senior living segments, Sysco offers a variety of solutions, including our NetIMPAC® menu planning program that helps provide an excellent dining experience with tested recipes, production tools and costing.
We also provide educational tools for our healthcare customers, ranging from customer service to food prep and food safety following Hazard Analysis Critical Control Points (HACCP) guidelines. We also offer regular webinars, Knowledgeable Employees Yield Success (KEYS) in-service training programs and EducationInterface.com online training.
Many of our customers take advantage of our local test kitchens and culinary staff to try new products, compare cost-effective alternatives and get advice on enhancements to their current menus. In the restaurant segment, we provide similar menu and educational tools, including videos for customers on our SyscoFoodie.com website.
A. Sysco goes beyond food to deliver technology to help our customers succeed. New features and programs available to customers include:
Our technology is evolving to meet the needs of this fast-pasted industry. It supports our vision as a company to be our customers’ most valued and trusted business partner.
“Sysco provides access to thousands of unique and globally produced items, both in our operating companies and through our European imports specialty company.”
—Nick Kruthaupt, vice president of national sales, Healthcare/Senior Living
A. Our tools like NetIMPAC are very popular in the senior living segment. They provide a solution to help our customers provide excellent, nutritionally balanced meals and stay within their budgeted food cost. We have more than 20,000 tested recipes in our database, and it will adjust Price Per Day (PPD) as customers choose menus and recipes.
Sysco eNutrition® is a web-based interactive tool that provides nutrition information, ingredients, allergens and attributes for the products we sell. It’s integrated with the Global Data Synchronization Network (GDSN), which is a network that standardizes foodservice industry data to drive better product information in a near real-time data flow.
A. The training tools available through our KEYS in-service training program are underutilized.
Our local account executives are the key to unlocking many other extensive resources Sysco brings to market. They can connect you to the right resource, whether you’re looking to train your staff using our KEYS in-service program, ServSafe® certification or continuing education opportunities, like for certified dietary managers and registered dietitians/nutritionists. Sysco can help you expand your organic and clean label offerings or reduce labor costs by leveraging mobile inventory and ordering tools.
A. Absolutely! Sysco provides access to thousands of unique and globally produced items, both in our operating companies and through our European imports specialty company. Additionally, ethnic products under our Sysco family of brands, such as Jade Mountain and Casa Solano, provide access to on-trend ingredients.
Under our Point Source Inspection Program, we’ve formalized inspection programs at more than 150 approved supply facilities in Latin America, Europe, Africa and Asia to monitor products for quality and safety prior to delivery to our North American companies. Sysco has the ingredients and expertise to keep your menu relevant.
A. Since Sysco signed its new agreement with Provista, there has been a lot of positive activity around growing the business for both companies. We’ve had some nice wins together. We will continue to learn each other’s strengths and how together we can combine those strengths for new synergistic growth and continuous improvement to serve our joint customers.